Frequently Asked Questions
Orders + Shipping
If you are a new customer, simply register using the Register button in the top right corner with your store information and you will receive immediate access to our products & pricing. Returning customers who do not yet have access can also register via the website or call us during office hours at (800) 609-9303 and we will set you up with immediate access to the website.
The minimum wholesale order is $150.00.
We understand how important it is to have unique items in your shop! We do our best to ensure that brick & mortar stores partnering with WorldFinds avoid conflicts as best we can. Our core mission is to get as much work to our artisans as possible, so we continuously balance that goal with exclusivity requests.
Our methodology is a combination of the longevity of partnership, frequency of orders, and volume of orders. We have found this to be a much better system than straight zip code exclusivity, as there are many cases where stores can be located near each other but carry different product lines. It's more labor-intensive, but seems to result in stronger partnerships over time. If you have any concerns please let us know - we realize our healthy store partnerships include ongoing dialogue and that those relationships can change over time.
Yes! If placing an order online, just enter your preferred ship date into the "ship on date" field during the checkout process.
Call us at (800) 609-9303 or email firstname.lastname@example.org.
If everything is in stock, you can expect your order between 2-4 business days depending on your location. In-stock items are shipped via UPS Ground within 1-2 days of receipt. A UPS tracking email will be sent upon fulfillment. Expedited shipping can be arranged at your request.
We accept Visa, MasterCard, and American Express. We do not accept Discover. We also accept company checks. We also can work with you to set up terms.
Net 30 terms are approved after credit references are received and verified. Email email@example.com for a "Customer Credit Reference Request Form". Just fill the form out and mail or email it back to us for approval.
We occasionally offer items for sale before they actually arrive, so we can get them into your hands as soon as possible. In these cases, please allow 6-8 weeks for your preo-rder to be processed. You will receive a shipping confirmation email as soon as these items leave our warehouse.
If your order contains items that are currently unavailable, our team will get those shipped to you as soon as we receive inventory. If the total amount for your backordered items is less than $50, these items will be removed from your order and you will be notified. For backorders totaling $50 or more, we will ship out your backordered item 1-2 business days after your items become available at our warehouse, free of charge.
We are happy to work with you on a custom order. For more details, please contact firstname.lastname@example.org. You can also find more information here.
No, we are unable to accomodate drop-shipping at this time. However, if you have a special situation, please contact us at (800) 609-9303 and we would be happy to talk with you about a solution.
Yes! Most of our international shipments ship via USPS Priority Mail, which is usually the most cost-effective method. FedEx and UPS can also be used upon request.
Please call us at 800-609-9303 or email us at email@example.com as soon as possible. We will be happy to assist you! We process orders typically within 24 hours so the sooner you contact us, the more likely we are to make a change!
We suggest a minimum markup of 2x the wholesale cost. However, you may price WorldFinds products however you see fit.
We strongly discourage our retail partners hosting pre-sales of our products as we cannot guarantee or hold inventory for your store. An item that you put on pre-sale may sell out of our warehouse before you can order it.
Returns + Refunds
We have an no-questions-asked 30-day return policy. We want you to be completely satisfied with your order. Please call us at 800-609-9303 or email us at firstname.lastname@example.org to request a return.
We are constantly working with our artisans to provide the highest quality product. However, if you do have a damaged item, please indicate the reason for the return so we can share this information with our producer partners. Just include the original receipt or packing slip with the reason for return and mail back the product. We ask this so we can relay the problem to our artisans, as well as recycle the item. A credit or refund will be applied to your account, as per your request. Call us with any questions or concerns at (800) 609-9303.
Return to the following address:
115 West 61st Street
Westmont, IL 60559 USA
Absolutely! We are constantly working with our artisans to provide the highest quality product. If you receive a damaged item, simply request an exchange within 14 days of your purchase by emailing email@example.com with a description of your item and photos of the damage/defect. We will process the exchange and ship you a replacement at no charge.
Our U.S. office and warehouse is located in the suburbs of Chicago.
Our offices are open Monday-Friday from 9am to 5pm Central Standard Time.
A consumer can purchase WorldFinds products directly on our consumer-facing homepage. However, we place a focus on our retailers by charging 2.4x what we charge our wholesalers. Through our marketing efforts, we spotlight different buyers and encourage our consumers to visit their local retailer.
Yes! We publish a quarterly print catalog, but all available products are displayed on our website. We also have line sheets that can be included with your order or mailed upon request. To request a catalog or line sheets, please email firstname.lastname@example.org with your name and address.
We do! Please reach out to our sales team at email@example.com to request photo access. For lower-resolution images, simply enter the item's product detail page and right click the large photo. Click "Save Image As" as save the image on your computer for use. You are only permitted to use photos of products that you have purchased from WorldFinds.
With every new order, as well as upon request, we will send out two of our colorful 5x7 easel-back artisan story displays. In addition, we offer special bracelet spinner packages. For more information, contact firstname.lastname@example.org.
WorldFinds strives for our company to be both people and eco-friendly. We use all glass beads instead of plastic, as well as organic cotton, recycled wood beads and upcycled textiles. Our carbon footprint is reduced by grouping our artisan's shipments as well as by artisans working from their own homes. In our office, we re-use paper for all in-house communications, recycle our office equipment and printer cartridges. In our warehouse, we re-use all cardboard boxes that are in working condition and recycle the rest. The majority of the inner packing material is re-used after receipt from various local shipments to us.
There are so many amazing places to purchase US-made jewelry like Etsy and most American jewelry designers have their own websites making it easy to purchase directly. Our social mission business was founded to support vulnerable artisans in India that don't have those same options, so we have created the opportunity for them to receive dignified work and fair wages to help break the cycle of poverty and ensure they and their children have a better future. We are supporting women and communities in the United States by providing them a product to sell & make a living from.
Our metal earring wires are made from a brass metal mix that is free of lead, nickel and cadmium.
Your item may not look exactly like the photo! The size, shape and silhouette will be consistent, but the exact colors and patterns of each items are unique since they are made from repurposed fabric that is one-of-a-kind.
Our Kantha Jewelry can last for years if care is taken when wearing and storing. Over time, it is possible that some of the repurposed cotton fabric can pull away from the wooden beads and begin to fray a little. This is more likely to happen with the Kantha stretchy bracelets as they receive more wear and tear than necklace and earring styles. Many of our customers have reported that they like the look of the wood showing through and that it adds to the textile's story.